Versa not turning on or charging

[KCChan]

My wife’s versa no longer working as the screen is black, will not turn on or charging. It is a bit over two years old. We have tried everything possible that is posted on Fitbit Community and as well as help with Fitbit Support. The best Fitbit can do is offering 25% discount on new products. Coincidentally  (or not) My Versa, bought at the same time as my wife’s, draining quickly and barely last 2.5 days. Personally, I really like the product and it’s simplicity. Unfortunately I am disappointed with this product’s lifespan as non-functional or having issue with battery at around two years. This is not a good investment on smart watch. We are planning to replace our versa with some other brand.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @KCChan, welcome to the Community Forums. 

We understand and respect your decision regarding the 25% our Support Team previously offered. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. When a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.