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Versa not turning on

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‎10-18-2018 21:08 - last edited on ‎10-19-2018 05:24 by Moderator Alum

‎10-18-2018 21:08 - last edited on ‎10-19-2018 05:24 by Moderator Alum

My Versa was the fifth one brought back to Best Buy today. Three of them were less than 15 days old so Best Buy replaced them. Mine is 29 days old so I must deal with Fitbit. I am quite disappointed.

 

 

Moderator edit: subject for clarity

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‎10-18-2018 22:04

‎10-18-2018 22:04

It is disappointing when something goes wrong. You need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-19-2018 05:25 - last edited on ‎07-01-2025 06:44 by Fitbit Moderator

‎10-19-2018 05:25 - last edited on ‎07-01-2025 06:44 by Fitbit Moderator

Hey @last14me, it's great to see you here and @NellyG thanks for stopping by.

I am sorry to hear about your experiencing with Versa. Upon checking with our support team, I was told that all of you have already created a case with them. I know they will be glad to help you out and provide you a solution.

Let me know if you need anything else. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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