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Versa not turning on.

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‎05-30-2019 03:22 - last edited on ‎05-31-2019 06:13 by Moderator Alum

‎05-30-2019 03:22 - last edited on ‎05-31-2019 06:13 by Moderator Alum

I tried to reset my fitbit versa because it stopped alerting me of notifications and the weather app didn't work.  After reset it won't respond at all. Black screen. I've tried the different solutions found online. Tried holding in the buttons and so on ,no reaction. What can I do ???

 

Moderator Edit: Clarified Subject.

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‎05-31-2019 06:56

‎05-31-2019 06:56

Hello @solcin75 thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I have reached out our Support Team and it seems you have a case already created for this situation. Please allow our team to review the case and come in contact with you, which will be soon. 

 

Thanks for your patience and understanding, if there's anything else we can do for you in the meantime, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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