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Versa not turning on

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‎12-28-2021 10:32 - last edited on ‎12-30-2021 18:15 by Fitbit Moderator

‎12-28-2021 10:32 - last edited on ‎12-30-2021 18:15 by Fitbit Moderator

I recently got a Fitbit versa as a Christmas gift. We bought it used. The second day of having it, it suddenly overheated on my wrist and then wouldn't turn on. I left it on the charger for a full day and there is no change. The screen doesn't even light up anymore. Is there anything I can do? Thanks! 

 

Moderator edit: updated subject for clarity

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‎12-31-2021 03:52

‎12-31-2021 03:52

I also got a FitBit Versa 2 for christmas it worked for a few days then the battery went dead.  I cannot charge it. I tried several times with different charger boxes and into my computer thinking that might help. I called the support center 1-877-623-4997 and the woman on the phone was great and they are replacing the watch for me.

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‎12-30-2021 18:14

‎12-30-2021 18:14

Welcome to the Fitbit Community, @21hhawkins.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa. Thank you for the information provided.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎12-31-2021 03:52

‎12-31-2021 03:52

I also got a FitBit Versa 2 for christmas it worked for a few days then the battery went dead.  I cannot charge it. I tried several times with different charger boxes and into my computer thinking that might help. I called the support center 1-877-623-4997 and the woman on the phone was great and they are replacing the watch for me.

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‎01-02-2022 15:29

In response to JMoore21

‎01-02-2022 15:29

Welcome to the Fitbit Community, @JMoore21.

 

I'm glad to hear that your experience with Customer Support was great and that your Versa 2 will be replaced. Thank you for letting us know.

 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

 

See you around.

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