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Versa not updating and now wont connect.

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‎02-28-2019 04:52

‎02-28-2019 04:52

Wont connect after I reset my versa. Need help

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2 REPLIES 2

‎02-28-2019 09:18

‎02-28-2019 09:18

Hi, regarding updating to the newest Firmware, see this guide. Just replace "My Versa" with "Your Versa". With regards to not connecting, see this article about setting up your Versa.

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‎03-02-2019 07:58

In response to SunsetRunner

‎03-02-2019 07:58

@Jnstckl165 Welcome to our Fitbit Community! I'm sorry to hear that your Versa is not connecting or updating after resetting it.

 

I would like to follow up and would like to know if the issue persists or if your Versa could be updated after following the troubleshooting steps that shared @SunsetRunner.

 

In the meantime, please make sure that your phone has the most recent app version installed.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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