Versa not updating clock face settings

[SunsetRunner]

 Since a few days my Versa doesn't update the settings into the clock face.  This happens to clock faces from all developers including Fitbit.  For example, when trying to change the background or text color on the app, Versa doesn't update.

[NellyG]

Have you tried restarting the Versa a few times?

Restart your tracker

[SunsetRunner]

Yes, I restarted the watch a few times but nothing... I found an extreme solution though...

[SunsetRunner · Accepted solution]

I found an extreme solution...    I uninstalled the fitbit app from my phone, made a factory reset on my Versa and problem solved.   Because all my information is backed up in fitbit's community website I didn't lose any of my stats but I was hoping I didn't have to do this because it took me some time.

[SunsetRunner]

Hi, @SunsetRunner , to explain this issue any further:

I followed your advice, cause I had the same problem too. After having done that, yes indeed now I'm able to adjust the settings of my choosen CF. There is only one BUT (at least in my case):

If you slide to your apps page and enter (f.i.) the settings app and press the left button twice to return to your home display, the choosen CF went back to it's default settings again , see added pictures. So, all in all, you can indeed adjust your choosen CF but you will have to do that all over again after the above mentioned action. I would like to ask you to try that too and let me know if you have the same problem as described by me. Thanks in advance, cause this is pretty annoying. Hi @NellyG , the same accounts for restarting. 

Regards kuzibri

[SunsetRunner]

Same thing is happening to me.  Not sure if a solution was every provided that wasn't "extreme".

[RichK66]

I tried a less extreme solution. I went into the settings, about, and turned the watch off. I been uninstalled the app and reinstalled the app. Let the app look for the watch, it already knew it was sync to a versa to because of my account. Couldn't find it, turned the watch on. Loaded the face and started changing the colors, and everything worked. No need to go through factory reset of the watch.

[DannyZ]

This worked PERFECTLY. A lot easier than factory reset. Thank you!!

[JoostvanGerven]

did not work for me.

[jnairn87]

Did not work for either. Turned watch on and off, uninstalled Fitbit app....

[Quasi06]

almost two years exactly and the watch goes black. Placed in charger it comes on while tapping on screen, but will not display at all off charger. Fitbit doesn't make much of an effort to help. Now I have realized that this isn't anything new. They simply suggested to me to take advantage of their sale on new Fitbits models.

I paid two hundred dollars for this Versa, and all they can suggest is buy a nother? Really sad customer service. They need to be more responsive to their customers. I guess I won't hold my breath waiting on a Fitbit rep to contact me or anyone else.

[Eleebob7]

For anyone coming to this thread and hoping to not factory reset everything, I just tried to "replace" the Fitbit (no factory reset) and it went thought the add flow and then retried to add the CD and it worked

[Magical_Korok]

Problems like this are usually caused by a faulty or old battery, the fitbit uses a lithium battery. (Like your phone or laptop) lithium batteries degrade each time you recharge it. If you have put your fitbit through multiple charge cycles the graphite rods inside might have degraded and now it needs a constant flow of energy to power on.

[SirBraxton]

Wrong, this happened on a new replacement Versa 2 I just got (because the Versa3 and other brand-models of Fitbit are DOWNGRADES from the Versa2). 

This is not a battery issue, but a software issue on Fitbit's side of things. 

If I had to guess, they updated their Phone App but those updates aren't compatible with the firmware on Versa2's, and instead of updating the firmware (which can be done wirelessly) their Executives are immorally pushing the newer Fitbit models which have dropped in quality.

[SirBraxton]

FYI: RichK66's suggestion is indeed the "less extreme" solution. To those saying it doesn't work, you're doing it wrong (yes I'm that guy). I've tested this a few times, with 3 different Versa 2's and this was the solution for all 3.

Steps:

1. Turn off your fitbit (slide to "settings" -> scroll down to "About" -> Slide to "Shutdown" -> tap it once)
2. With your Fitbit Versa 2 now off...
3. Uninstall the "Fitbit" app off your phone completely
4. Reinstall your Fitbit app from whatever App store you use (For me, Google Play)
5. Go into the reinstalled Fitbit app and it'll have an entry for your previously registered Versa 2, tap it once
6. It'll show up with a screen asking to "Bluetooth Sync" with your previously known about Versa 2
7. Now, hold the button on your Versa 2 for 5 to 10 seconds, once you see the Green logo pop up stop holding that buton!
8. Go back to your app that is still trying to resync with your Versa2 -> hit the X at the top
9. Tap on your Versa 2 icon again, and it'll show somewhere on there it is trying to sync again on its own, this should complete 100%
10. Go back to your "Gallery", pick the Watch Face you want...
11. Fiddle with the settings for that Watch Face, and everything should work again, Hazzah!

My assumption is the previous posters who said RichK66's solution wasn't working weren't tech-savvy enough to figure it out on their own from RichK66's previous post. That's fine, not everyone is a Software Engineer, but let's not say something doesn't work when it clearly does. 🙂

Cheers~

[Bingabingbing]

This worked for me! Glad I found this. 😊