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Versa not updating fat burn minutes

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‎02-13-2019 11:10

‎02-13-2019 11:10

 Hi, i bought my versa 2 weeks ago, all worked fine until a few days ago.

 

it had tracked my sleep but not shown on the versa, and my fat burn minutes showed 1 minute throughout the whole day even though id had 57 active minutes?

 

Again today its only showing 16 fat burn minutes when i have had 30 active minutes.

 

I have tried updating the app, taking the heart rate off the versa and putting back on and also restarting the versa itself.

 

Can anyone help?

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‎02-15-2019 09:50 - last edited on ‎04-02-2025 08:08 by Fitbit Moderator

‎02-15-2019 09:50 - last edited on ‎04-02-2025 08:08 by Fitbit Moderator

Hello @BeckyBlay11, it is great to see new faces around! Let me give you a hand on this. For example, for the fat burn minutes, what was the activity you performed that lasted 30 minutes? Did you notice that the other 14 minutes are maybe distributed on cardio and/or peak? 

Now in regards of your sleep, is this data on the Fitbit app but not on the Versa itself, right? If that is the case, beside of the tips you already tried, I'd like you to follow the tips in this help article: Why won't my Fitbit device sync? Since your watch seems not be updating after you sync. 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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