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Versa not updating fitness score

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‎05-28-2020 15:02 - last edited on ‎10-27-2020 13:43 by Fitbit Moderator

‎05-28-2020 15:02 - last edited on ‎10-27-2020 13:43 by Fitbit Moderator

Hi, I started to run a month ago for three times a week, since then my Fitbit scorse Is not updated. 

My resting heart but has decreased and I have also lost weight.

 

I believe this is a software problem, how to force Fitbit to update this parameter?

 

Moderator Edit: Clarified subject

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