Versa not vibrating for texts and emails

[jsalvaggio]

Super frustrated after having no issues for months on my Versa. Now all of a sudden for last few weeks I receive no vibration alert for texts and emails. Calls and test calls are the only thing that go through, no other apps work either. Yes, I am aware of the quick setting and the other vibration setting. App up to date on Samsung Galaxy S7 Edge. Reset Versa, Bluetooth, app, phone. Tried everything. I get alerts to Versa, I just don’t know they are there unless I swipe up.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @jsalvaggio.

Thanks for troubleshooting this by yourself. Can you please tell me which troubleshoot have you tried so far? In the meantime, I recommend restarting your Versa by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[jsalvaggio]

I have restarted both phone and Versa several times.  Uninstalled app, reinstalled and set all notifications back on, reset Bluetooth, checked all the notifications to make sure they are on Versa and phone app for email and text.  Using default text and email applications that were working just fine for last few months.

I am getting the emails and texts to the Versa, it's just not vibrating to alert me. So that tells me it's not anything with the connection, sync or phone.  Its a bug with the Versa.  Phone calls will vibrate still.

[Kimigiri]

I had this issue to and I went to setting on the versa and notification was on! Then I went to the Fitbit troubleshoot site and you have to hold the left button until it shows the quick menu, it showed that my notifications were actually off. 

Here is the site to help with other small things you might have missed 👍

https://help.fitbit.com/articles/en_US/Help_article/1979?p=versa#choices

[ckf]

 I just got mine and after a week it stopped vibrating for messages but continued to vibrate for it's own stuff.  I finally got it straightened out by fiddling with settings.  I think there was an update that took it off vibrate.  It took me a few days to figure it all out and get it going again and I don't really remember now just exactly where thee setting was that had been turned off but it was not a quick find for me.  Once I did find it and reset it, it's been working fine again.

[NomdeDieu]

The quick menu solution worked!  Excellent. Thank you. 

[Keirashakira]

Easy fix!

Simply press and hold the back button until the "screen wake" or "music controls" screen pops up and press "notifications" to ON.

This accidentally gets pressed and turned off sometimes!  Same issue happens periodically to me.

[WaveBlaster2]

Thanks you. That fixed it.

[Momx2ms]

Thank you, that was my issue!

[cclaire]

I just figured this out! If youre in the Fitbit app settings and you select the Fitbit app under "Manage App Notifications," it will interfere and not vibrate even for a test call, much less any other notification.

Go into "Manage App Notifications," and uncheck the box next to "Fitbit."

Allow ~30 seconds to let that sink in, and then try the test call.

Hopefully that helps!!!

[CmdrDenis]

Same issues on ios Apple,but never get emails 

[Tracie_Lord]

this was exactly the issue with mine!!

thank you for sharing

[CmdrDenis]

Mine doing this issues just recently after doing reset last week. Still never fixed, then flyer headset is dead  refused to be seen it say cannot find device, tried AirPods also failed, you have same issues?

[CmdrDenis]

With Fitbit phone support got it to work, these folks are true professionals , but thanks for you sharing and help

[bramaswamy]

This worked well. Its frustrating to figure this out.

[NomdeDieu]

Glad to help. Yes, very frustrating. Enjoy your Versa.

[SueBgardengal]

Thank you for your insight and info, I checked my notifications and mine were off, as well. They probably got turned off while I was changing the band.....👍😀

[NomdeDieu]

So happy to help. That one is a very consternation problem. I was pleased to discover the solution, and to be able to share it with our community. Thank you very much for your positive commentary.

[O6opmotka]

Thank you, that resolved my issue!

[NomdeDieu]

Happy to help. That is a very frustrating problem. Enjoy that Versa!