Versa not won't charge nor turn on

[Joel1468]

Had an email today saying battery was low despite charging last night 

screen has gone black Iv put it on charge but nothing, tried reset buttons etc. Nothing.

really not happy with the versa this is my replacement one from three weeks ago and not working again..

only thing to do is contact support and they send you round the bend trying things you’ve already tried. I’d like my money back if anything as the device just fails over and over again but that doesn’t seem possible!

Moderator edit: update subject for clarity

[JuanJoFitbit]

@Joel1468 Welcome to our Fitbit Community! I'm sorry to hear that your replacement Versa is not turning on even after putting it in the charging cable. I totally understand how frustrating this is for you and I appreciate your feedback.

Since you've performed the troubleshooting steps before, I'll send your case to our Support team so they can investigate further and assist you accordingly. You will receive an email from them soon.

Please let me know if you have any doubts! 

[Galvanized]

Several of us has had this issue. We ended up going through customer support and will receive a new face under warranty. I am not sure why it's happening to our Versas, bad batch maybe? Recall? I only had mine since January. Hopefully this next one works!

[JuanJoFitbit]

@Galvanized I'm sorry for the late response and I'm also sorry about the issue you experienced with your Fitbit Versa. However, I'm so glad to hear that our Support team sent you a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Don't hesitate to get back if you need further assistance!