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Versa not working after factory reset

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‎06-15-2019 07:27 - last edited on ‎06-16-2019 15:10 by

‎06-15-2019 07:27 - last edited on ‎06-16-2019 15:10 by

My Versa started to not sync, then was not keeping the correct time. I tried resetting it using the two button way. No help. After 3 days of trying, I did a factory reset. Now versa will not turn back on. I also tried to hold down all the buttons for over 3 minutes several times. No luck. 

 

 

Moderator edit: subject for clarity

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144 REPLIES 144

‎03-22-2021 16:49

‎03-22-2021 16:49

I'm having the same issue with my Versa. How did you fix it?

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‎03-22-2021 16:53

In response to ThomasD25

‎03-22-2021 16:53

I finally fixed mine by buying an Apple Watch after my 2nd Versa died on me.  Apple Fitness+ blows away anything I've ever done with a FitBit.

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‎06-17-2021 00:07

In response to LiliyaFitbit

‎06-17-2021 00:07

I’ve tried doing the factory reset 10 times nearly and no matter how long I hold the buttons after letting go of the bottom right button at the exact time the Fitbit logo disappears, nothing happens. No vibration, no logo, nothing. It just won’t reset.

 

The reason I want to reset it is because I synced it with my phone and then repeatedly got my passcode wrong. So I went on to the app to unlock it with my phone. The versa wouldn’t sync so I disconnected it and then tried to reconnect it. However, I need to unlock it with my phone to see the syncing code, but I can’t unlock it with my phone because it’s disconnected.

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‎06-17-2021 09:48

In response to isaac817

‎06-17-2021 09:48

yep.. all of us have had the same issue and fitbit cannot fix it
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‎07-07-2021 19:45

In response to SShaw

‎07-07-2021 19:45

Hello everyone, thanks for your participation in the Community. For all of you who are new to the Fitbit community, welcome.

 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. I understand that this can be very frustrating and appreciate your feedback. If you're experiencing this issue, please try our troubleshooting tips in Why isn't my Fitbit device's battery charging? Please note that your device needs to be paired to your Fitbit account again after factory reset. 

 

If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

I am going to close this thread, but if there is anything else we can help you with, do not hesitate to start a new topic.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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