Versa not working after factory reset

[Vanab1]

My Versa started to not sync, then was not keeping the correct time. I tried resetting it using the two button way. No help. After 3 days of trying, I did a factory reset. Now versa will not turn back on. I also tried to hold down all the buttons for over 3 minutes several times. No luck. 

Moderator edit: subject for clarity

[lgiru]

Wow thank you for your quick response Jemma! I just spoke to customer service via the online live chat and they told me to wait an hour with it plugged in and then check back in with them if it doesn't work. I'll wait 24 hours tho per your advice and see if it's any better tomorrow. When I put the watch on today (almost fully charged), it all of a sudden showed the wrong time. So I thought a factory reset would help. Now I'm wishing I didn't do that! I'm really hoping it turns back on. Thank you so much for your help. I will reach out to customer service again if it doesn't turn back on after 24 hours on the charger.

I "removed" the device from my app because I saw someone posted on this thread to try that, but the customer service rep told me he didn't recommend doing that (after I already did it...) so hopefully it's ok that I did that.

[lgiru]

Thanks Terri!! Will try that too.

[SShaw]

So did this ever work? It seems like the reps arent responding to this anymore.  The same thing just happened to me after I was chatting with the Fitbit rep no less. So at least I had the thing running (but draining fast), but now he had me factory reset it and it completely died (went black).  He said sorry and offered a stupid 35% for a new one. Im so sad.

[Jem596]

Hello!

I had no response at all form them...
I needed up just leaving it to sit on charge for 24 hours and it then ended
up turning on.

I haven’t used it since but it all seemed to be working fine! 😊

Let me know how you go !! But definitely try leaving it to sit on charge
all day and night!

Jemma

[Memeb]

I have the same problem  need help 

[SShaw]

OK thats all I have left to try! Thank you for some hope.

Its been charging for about 16 hours straight now.   When you did try to turn it back on, what button combo did you use?

[Jem596]

I think you could try and turn it on now, I just held down the side button for about 5-10 seconds until the screen come on! 

oh I hope it works for you!!! I just did this on my own hoping it would work and I was lucky that it did!! I hope it is the same for you!! 

[Jem596]

Hello! 

I had the same issue it was red and not connecting to my phone anymore.. 

So after no response from Fitbit I just decided to try my luck and left it on charge for about 24 hours or so. 
I then held down the main button for 5-10 seconds and it turned back on fingers crossed it works for you!! 

[lgiru]

Hi! No, my FitBit never turned back on even after contacting FitBit support and troubleshooting it the way they suggested. That's very frustrating it happened to you while chatting with a FitBit rep! The first rep I talked to online looked up my FitBit purchase history (by store and date) and said I was not eligible for a replacement so he offered me a 25% discount on a new one. I was not satisfied as I had just bought my Versa in November - not even a year ago! The next day I called FitBit and went through the whole story again... that rep looked up my FitBit again by store and date and also said it looked like I was not eligible for a replacement. When I told him I bought it not even a year ago, he asked if I still had the receipt (which I did). He said if I emailed him a copy of the receipt, then I should be eligible for a replacement. The warranty in the FitBit box says it is good for up to one year from date of purchase - but it's frustrating they wouldn't honor that without a receipt. Luckily, I saved the receipt and upon sending it to them, they approved it and told me to send my FitBit to them. When they received it, they would send me a new one free of charge. Still waiting but I'm glad they're sending me a new one! I'm not sure if that helps in your situation - but definitely check your purchase date/paperwork from the box if you still have it. Moral of the story - keep your receipts from FitBit and ask to talk to another rep if not satisfied! The Versas definitely should not be dying after a factory reset, so I hope they can work on that in the next update!

[Memeb]

Not so lucky it has been on the charger for 3days and still no luck 

Sent from Yahoo Mail for iPhone

[TeifiTetryl]

I factory reset my versa yesterday and I have tried to get it back but it keeps saying to download the Fitbit app and I have but it still won't work. So I unpaired it and now I can't add it again it Plz help

[Ohawley]

I’m in the same boat.
Versa won’t sync and is not recognized by iPhone. I’ve tried all suggestions and just now completed a factory reset. Versa is now stuck on logo.
Customer support was unsupportive. Advised I’m out of warranty and offered discount percentages on new devices. 

This appears to be a long standing countrywide issue that is not being addressed by the company. My 2nd watch with the same issue. Is Fitbit not working to resolve the issue because it allows them to sell more watches?  Inquiring minds want to know. 😄

[MarthaG86]

I have the same issue. Nothing works. Please have someone from IT contact me

[Kitecat2057]

I have tried the factory reset but no such luck.  Though when I put into charger I get a quick display of the 0% signal but it shuts right back down.  So frustrating because it sees to want to try to stay on but cuts out.  Is it possible to get a 25% off a versa 3.  Have you had any bugs with that one.  These certainly should last longer than 2 1/2 years.

[Shynan]

I have tryed everything but after factory reset my versa won't sync. I've pushed buttons turned off versa and phone but can't get it to sync 

[SunsetRunner741]

I’m with you. Mine wouldn’t sync and of course was out of warranty so tech support basically said “tough **ahem**”.  Let it sit for months and gave it another try and for some reason it began to work again. Now, several months later, stopped syncing. Did a factory reset and now it won’t even turn on. I too recommended to many friends and now feel guilty for doing so.  Tried all of the various methods to get this stupid thing to turn on and nothing works. Apparently there is some top secret method that is provided by customer support but it’s not posted here anywhere and I gave up on them. Very unhappy with a device with great features, when it works. 

[SunsetRunner741]

None of this works

[Delanomc]

This doesn't address Vanab1's issue, but for anyone having trouble with the reset process:

I think most everyone for whom the factory reset hasn't worked, simply released the button too late. You need to let the lower button go at EXACTLY the same time the logo disappears.
For almost 2 years, I ran my versa on the original firmware because it wouldn't update, and I couldn't get the hard reset to work. Then, the screen froze with the "unlock with your phone" message.
I had this error for months, unable to reset, but I continued to wear it because it still tracked my measurements and I couldn't bring myself to toss a working device in the trash. One day, (while configuring my Galaxy Active 2, because I wasn't going to buy another Fitbit just because Fitbit wasn't supporting their product) I decided to try again, and got the same results. Then, thinking I may have let the button go too early or too late in the past, I tried several times, and counted how long the logo stayed on screen.
When I released the lower right button EXACTLY at the same time as the logo disappeared, it worked. If you're having trouble getting the hard reset to engage, you may want to go through the steps and count how long the logo stays on the screen before disappearing. Then repeat the steps and let the lower button go when that number of seconds has passed. Hard reset works, it's just insanely sensitive. Good luck. (In case you're wondering, I returned the Active 2 the next day.)
Fitbit: Do us a solid, and allow a couple seconds after that logo disappears for someone to let that button go! Or, have more customers go to Samsung simply out of principle.

[June_nicole]

I've had the same issue. & have been through 3 fit bit watches. My experience is the watches absolutely have glitches and are not durable long term.

I will no longer be purchasing fitbits. This is so disappointing. Anyone considering buying one, DONT. 

[Bale83]

I have the same problem and have tried all the troubleshooting from the guide and from this thread and my fitbit versa keeps showing the logo and saying download the app to start, but when I try to sync it in my app it's not working. I did a factory reset because my sister inherited her watch to me 😞 I wish I knew this was going to happen I'd use it as it was. Can you please help me?