Versa not working after factory reset

[Vanab1]

My Versa started to not sync, then was not keeping the correct time. I tried resetting it using the two button way. No help. After 3 days of trying, I did a factory reset. Now versa will not turn back on. I also tried to hold down all the buttons for over 3 minutes several times. No luck. 

Moderator edit: subject for clarity

[Virgo3323]

I have been trying everything as well that everyone has recommended and
nothing has worked the screen is still black.

[Spencerich92]

Well they were really nice and since I only purchased it 90 days ago they’re sending me a new one. They responded with a decent quickness. Especially considering it’s a Saturday.

[michelekreuter]

I am having this same issue not being able to get my fibit versa to turn on after factory reset, have tried all troubleshooting suggested on this website and nothing works.  Very upset wish I had not done a factory reset.  What can I do

[michelekreuter]

Same issue nothing works

[Virgo3323]

I called fitbit customer service and talked to a supervisor and explained
what happen and they gave me a 1 time replacement so try doing that and see
how that goes

[Spencerich92]

Get in contact with the support team. If it’s less than a year old it should be under warranty

[Evans5150]

Same is happening with mine.  It's 18 months old and I was offered a 20% discount off a new item.  This is an absolute JOKE since their update killed my device.  I won't be purchasing from Fitbit again.

[Virgo3323]

Yes call fitbit support. Mine was past the warranty and they replaced it so
if yours is still under warranty they will replace it

[michelekreuter]

Thanks

Sent with Chuck for iOS
http://chuck.email/d

[ObLynda]

Hi
I tweeted Fitbit support and they came back within minutes. Unfortunately
for me there was nothing they could do as my Fitbit was out of warranty.
It doesn’t seem as if there is an easy solution (technically). But they
will replace / refund in some way if your device is still new.
Regards
Lynda

[Jgrow]

It is one thing for the product to fail when out of warranty. It is different when an update from Fitbit causes problems to the point a factory reset is necessary and then that procedure deems the product unusable. I have purchased many fitbit products over the years but this is my last. A $150 watch should last more than 2 years. I've never had any fitbit last longer than that. 

[Is-Bob-there]

I totally agree with you on this. Do these companies think that £200 device
shouldn't last 2 years? where is the loyalty to the customers that have
purchased more of the products over the years. A factory reset or update
should not deem your product unusable. I definitely won't be purchasing
ever again from Fitbit

[Virgo3323]

I totally agree I won't be buying another fitbit either

[Vanab1]

I love love my Samsung Galaxy Watch. It does so much more than the Versa. Talk, text ( actual  text, not preloaded replies) email, pandora. I recommend the Samsung Galaxy Watch.rom Yahoo Mail on Android

[Virgo3323]

Okay i will go check that out. Thank you

[Mer528]

I’ve just purchased a Fitbit Versa a few weeks ago. Initially it was working fine then the clock started to read incorrectly. So I factory reset the watch and now the phone is off and is completely blank with no Fitbit logo like it is completely dead. I cannot turn it on nothing is showing on the screen it’s completely blank unresponsive. Please let me know what to do.

[Spencerich92]

Contact support directly. With it being within a few weeks of purchase they should send you a new one. When they do, it will only the the watch. No charger, make sure you keep your charger!

Moderator edit: personal info removed

[Mer528]

Thank you how do I get hold of support I live in  Africa

[ObLynda]

Hi
I am sorry to say that if your device is out of warrantee there is nothing
you can do. If it is a new(ish) device contact @fitbitsupport. They are
awesome and will assist as much as they can.
Hope this helps.

[Shils43]

I have tried all the resolutions but I still have blank screen with no response