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Versa not working after swimming laps

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‎09-06-2019 16:28

‎09-06-2019 16:28

I went to swim laps wearing my versa and after about 20 minutes it completely shut off. I dried it and put it on the charger and all that pops up is the blue Fitbit sign. 

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‎09-06-2019 16:57 - edited ‎09-06-2019 16:59

‎09-06-2019 16:57 - edited ‎09-06-2019 16:59

Hi, did you also dried the band of the Versa? Do you see any condense underneath the display of the Versa? If yes, I would advice you to put your Versa for at least 12 hours in a bowl of dry rice and see if that solves the problem, if not contact Customer Support about it. Regards kuzbri

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