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Versa not working after swimming

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‎04-19-2019 08:57

‎04-19-2019 08:57

Went to the beach today and my versa was working in the morning.  However after a few hours at the beach my versa would not turn on.  I noticed a bit of the seal around the screen had peeled off.  When  I got home I plugged my versa in to charge but nothing happened.  Tried a different charger and outlet it is completely dead.  I now notice there is moisture on the sensor glass and I don't know what to do.  Call Firbit??

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‎04-19-2019 09:17

‎04-19-2019 09:17

Hi, yes contact Customer Support as it seems that your Versa suffered water damage. 

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2 REPLIES 2

‎04-19-2019 09:17

‎04-19-2019 09:17

Hi, yes contact Customer Support as it seems that your Versa suffered water damage. 

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‎04-23-2019 08:30

In response to SunsetRunner

‎04-23-2019 08:30

@Witty8282 Welcome to our Fitbit Community! I'm sorry for the late response. However, regarding the unresponsive display of your Versa, I was able to get in touch with our Support team and was told that they assisted you via chat. Was a solution provided?

 

Thank you so much for your help @SunsetRunner!

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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