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Versa not working after swimming

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‎08-07-2018 03:53

‎08-07-2018 03:53

Hi had my Versa for 2 months, swam in it , now the screen is grey and flickers, then goes blank. 

It seems some Versa are waterproof, some are not. Called customer service who were I feel were very reluctant for me to refund or repair . However I insisted and email refund instructions are on their way to me . Fingers crossed I get a new one 

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4 REPLIES 4

‎08-07-2018 11:13

‎08-07-2018 11:13

I'm sorry to hear of your issue. 

 

I'm glad support were able to get things resolved for you. Hopefully you will be back up and running in no time. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎08-08-2018 11:59

In response to N8teGee

‎08-08-2018 11:59

Thankyou . There customer service is dire. 

It seems they’ll do anything to try not to help you, or refund. 

Oh well fingers crossed I’ll get my replacement soon 

 

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‎08-08-2018 13:06

‎08-08-2018 13:06

This happened to me today what was the resolution for your fitbit

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‎08-08-2018 13:29

In response to betterdays57

‎08-08-2018 13:29

Hi, well they wanted me to un sync my email from the versa which I did and re sync to another email . I couldn’t do this because there is no picture , only a grey screen and therefore it wouldn’t be able to follow instructions so I can carry out the unsync process . So after I got stroppy, they said they’d send me a pre paid DHL sticker via email so I can return . I hope this won’t take long .....

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