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Versa not working and showing condensation in HR monitor

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‎06-16-2020 15:41 - last edited on ‎06-18-2020 19:38 by

‎06-16-2020 15:41 - last edited on ‎06-18-2020 19:38 by

Fitbit Versa stopped working completely. Not resetting, not charging. Not responding in any way. Clearly seen water condensate inside on heart tracking sensor. I have worn it in my pool before and it is no where near 50 meters so there should be no issue. Charged and worked till today. How can water can go inside 50-meter WATERPROOF device? Why did it worked so long? Clearly a manufacturing defect. What are my options now?

 

 

Moderator edit: subject for clarity

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‎06-18-2020 19:37

‎06-18-2020 19:37

Welcome to the Fitbit Community, @J.libb92.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped working and you can see condensation inside the heart tracking sensor. Thanks for the details shared, I understand your concern and I am sorry that you are going through this situation. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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