01-10-2020
07:35
- last edited on
01-10-2020
16:39
by
SilviaFitbit
01-10-2020
07:35
- last edited on
01-10-2020
16:39
by
SilviaFitbit
I have had the Fitbit versa for 8 months and never had any problems. My battery lasted 4-5 days.
From the moment I updated my fitbit to firmware 32.70.7.14 things were different.
I have been experimenting with it the last couple of days.
These are my conclusions:
1. When I turn it off at night (as I do since march 2019) the battery drains empty during the night.
One night from 69% to 0%!
When I leave it on the battery works as usual.
2. Before the update I only had to touch the left button lightly to turn it on. Now I have to use a combination of the buttons to start it and it takes 5-15 seconds te respond.
4. When it had been turned off it starts with showing the time of the moment it was turned off. I have to go to the fitbit app on my phone to synchronize my fitbit. Then it turns to the accurate time. I have never had this issue before.
----
Very dissapointed with Fitbit!
Moderator edit: Updated subject for clarity
01-19-2020 16:00
01-19-2020 16:00
Welcome back, @SunsetRunner. I am sorry for the delayed response.
Thank you for sharing the details of the issue you experienced with your Fitbit Versa after the firmware update. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your troubleshooting efforts. I could see that you got in touch with our Support team about this and that they were able to assist you. Thank you for your time and efforts.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
02-20-2020 18:15
02-20-2020 18:15
I came on google looking for these EXACT same issues. Good to know I’m not the only one. Hopefully our issues get resolved soon. Hey
02-21-2020 10:50
02-21-2020 10:50
Welcome to the Fitbit Community, @Mtboone.
Thank you for joining the thread and sharing that you're experiencing the same issues. I appreciate your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. Please keep your Fitbit device and the Fitbit app updated since the updates come with new features and bug fixes.
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.