Versa not working properly after the update

[MommaGT]

When I swipe up on the screen the fit bit logo appears briefly then the screen returns to the watch face.  Before the update, my Versa was working fine.  Now it is pretty much useless.  I have reset it many times.  It does nothing to the issue.  Anyone else having the same problem?  

Moderator Edit: Clarified subject

[IyaSnow]

I am having the exact same problem - was told to contact customer service - was told I needed to change back to a fitbit watch face, not a third party watch face... switched - still same issue. Can't get any info from my fitbit aside from time. Massively frustrated.

[MarreFitbit]

Hi there, @MommaGT. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand how you must be feeling. 

If your Versa is stuck on the Fitbit logo, please try the steps below:

• Remove your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

@IyaSnow Welcome on board. I appreciate your time and efforts in troubleshooting the issue with your Fitbit device. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you have any questions or concerns regarding the outcome of your support case, please feel free to reply to the last email you received from our team so they can continue assisting you. 

Have a good day. 

[coolcon43]

I am having the exact same issue. The suggestions you made did not work. You need to make corrections to the update that was released earlier this week. I tried the customer service chat which was no help at all. This is pretty frustrating. 

[Fittigermany]

Same Problem in Germany.

versa 2 doesn‘t work after Update.

[CindyGilly]

I am having this issue as well. Lights are not working either and stats say I did not have 150 steps last hour. However walked over 4000 steps and was logged as exercise. I wonder if we can we uninstall the update... it does not work made everything worse.

[MarreFitbit]

Hi there, @coolcon43 @CindyGilly. Welcome on board. We‘re taking your comments and sentiments in regards to our products and services into consideration. Since you both have reached our to our Support Team for help, my best recommendation is to keep the conversation with them so they can find a resolution to your issue based on the troubleshooting steps you've already performed. 

@Fittigermany Welcome to the Community Forums. To properly assisted you, would you mind providing me with a detailed summary of the issue you're experiencing with your Fitbit device? Not every case is the same, so I'd like to give you a more personalized assistance. 

Keep me posted. 

[coolcon43]

With all due respect the support team has been no help. The responses are clearly computer generated because the conversation doesnt make any sense. I reached out to the community forum to see if anyone else found a way to fix the issue since support was unable to assist. 

[Ajbaby]

I just came to see if there was any information that could help me with my watch because it's doing the same thing...I hope there is something soon, I've tried all the fixes suggested but still can't track my heartrate, sleep, steps...but I can tell you what time it is..

[CindyGilly]

Hi, customer service offered 35% off a new phone. They could not fix the issue either. Heart monitor and exercise not functioning. We tried resetting to the factory settings. To activate , it downloads the update and still has the same issues. Sort it is not better news . Good luck 👍

Sent from my iPhone

[Snaebjort]

My heartbeat reader is frozen and it happen after the update. 
It was working very good before the update.

[KFergz]

Tried all that and issue was elevated. The response was go buy another one because you are out of warranty.

[KFergz]

Customer service stopped the conversation after giving the generous 35% off a new one.

[Ne02oo3]

Because they know the update was supposed to render old tech useless...can't sell knew watches if people are happy with the old ones 👍🏻

[TommyIzzo]

@MarreFitbit I got an update about two weeks ago too. This was an unannounced update? Usually there's a sticky thread when an update rolls out. 

[AndreaFitbit]

Hi everyone! Thank you for your feedback regarding your experience with Customer Support and your Versa after the update. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[Runner1143]

I think there would be less frustration if there was some acknowledgement of issues going on with certain updates and that someone is looking in to it.  

My wife's Fitbit had this screen, and I was force to restore it and the app also updated the software. The battery life was absolutely normal before this. Now she's telling me every day that her battery is dead. I made absolutely no customizations to it.  I had to turn everything low and off to increase the battery life.  There's some process in this version that's draining the battery. 

[Pamydosy]

I basically copied you post and reposted it because I was having the same problem. The person who replied to mine gave different instructions. And it worked!  Here is what he said to do- 

You can also set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Runner1143. I can assure you that our team looks into all the reported situations and works to resolve them. 

Thank you for reporting your wife´s Versa battery drain. Were you able to pair the watch again? Please follow @Pamydosy´s instructions.

Thank you for sharing what worked for you @Pamydosy.

Keep on visiting the forums.

[KFergz]

Can you acknowledge that the issue is due to the update and not that all the devices are defective?  Eta on a fix?