help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not working, wont charge and getting hot while charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2019 21:03

‎07-01-2019 21:03

I have been using versa from Jan 2019. From past couple of day the charge was draining very fast and from yesterday, it has become blank. I had put it for charge but it wont charge and the device is getting hot while charging

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎07-01-2019 21:39

‎07-01-2019 21:39

Hi @SunsetRunner Try restarting the device several times and see if that helps. Please come back here if you continue to have problems.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-02-2019 01:14

In response to NellyG

‎07-02-2019 01:14

Hi @NellyG , thanks for reply, the device is not even switching on to restart. It is totally dead. Even when i put it to charge, the logo is not displayed. The device is getting hot while charging.

 

Best Answer
0 Votes

‎07-02-2019 01:27

In response to SunsetRunner

‎07-02-2019 01:27

If you go through the motions of restarting (ie holding the two restart buttons in) several times does anything happen?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-02-2019 22:11

In response to NellyG

‎07-02-2019 22:11

i tried, nothing happened

Best Answer
0 Votes

‎07-03-2019 01:30

In response to SunsetRunner

‎07-03-2019 01:30

Thanks for trying. I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎07-03-2019 07:29 - last edited on ‎03-21-2025 10:02 by Fitbit Moderator

In response to NellyG

‎07-03-2019 07:29 - last edited on ‎03-21-2025 10:02 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your unresponsive Versa and thank you for following @NellyG suggestions. Since the issue persist I suggest you keep working with our Support team with the ticket you have created with them.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes