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Versa notifications won't work and won't connect to GPS

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‎10-15-2019 15:03 - last edited on ‎10-16-2019 11:52 by Fitbit Moderator

‎10-15-2019 15:03 - last edited on ‎10-16-2019 11:52 by Fitbit Moderator

Had the watch for about 8 months, no issues til now. The screen started getting glitchy and delayed and was having issues selecting what I was clicking on so I did a factory reset. Now it won't connect to GPS for run exercise and won't notify me of text notifications. Can't edit notifications in Versa settings because it says "Bluetooth Pairing Required" and when I click set up it just loads forever but the phone and watch are syncing and the watch shows as connected in my iphone's bluetooth settings. Thanks!

 

 

Moderator edit: updated subject for clarity

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‎10-16-2019 11:53 - edited ‎10-16-2019 11:54

‎10-16-2019 11:53 - edited ‎10-16-2019 11:54

@gsmith009 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your notifications and GPS tracking with your Versa. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎10-16-2019 11:53 - edited ‎10-16-2019 11:54

‎10-16-2019 11:53 - edited ‎10-16-2019 11:54

@gsmith009 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your notifications and GPS tracking with your Versa. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-17-2019 09:33

In response to AlvaroFitbit

‎10-17-2019 09:33

That worked!! Thank you!

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‎10-19-2019 16:20

In response to AlvaroFitbit

‎10-19-2019 16:20

Hello - now I’m having issues selecting and swiping on my screen. It will either not select or be very delayed. I’ve tried turning my watch off and on multiple times. Is there anything else I can try? 

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