Versa (one) isn’t fully functioning any longer. I’m afraid to remove it and start overz

[Brooksidecourt]

I’m afraid to remove my Versa and start over because my iPhone 12’s blue tooth isn’t recognizing it. I basically only have a watch now, but don’t want to lose that too.

the heart rate, calories, sleep, and 250 steps per hour features are all not working.

also, my FitBit Flyer stopped working just days before. 
does anyone have any suggestions? Thanks.

[Guy_]

Hi,

On the watch if you swipe left and go to the Today app do you see the correct heart rate, calories, sleep, and 250 steps per hour? It is not normal not to see them in the Fitbit App if it is not syncing which probably is the only issue.

The first simple steps to cure not syncing are to restart both the watch and phone and try syncing.

For more details check Why won't my Fitbit device sync? 

[Brooksidecourt]

Thank you. I’ve already tried those suggestions, but I appreciate your reply.


Barbara Kennedy951-795-1120barbarakennedy1@verizon.net
Sent from the all new Aol app for iOS

[Guy_]

Hi Barbara

In which case probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[Brooksidecourt]

Perfect!! Thank you for the link, I really appreciate your kind help.  🙏


Barbara Kennedy951-795-1120barbarakennedy1@verizon.net
Sent from the all new Aol app for iOS