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Versa only flashes the Fitbit logo after update

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‎12-16-2019 22:15 - last edited on ‎12-17-2019 03:44 by Fitbit Moderator

‎12-16-2019 22:15 - last edited on ‎12-17-2019 03:44 by Fitbit Moderator

My Versa always worked perfect till the latest update which it said had failed then ever since then won’t quit showing the Fitbit logo flashing on and off but never powering on. I contacted support and luckily they could replace my Versa but still puzzled on why it went out. It never would even factory reset.

 

 

Moderator edit: updated subject for clarity

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‎12-17-2019 03:43

‎12-17-2019 03:43

@madisonc34231, welcome to our Fitbit Community. I'm sorry to hear that our Fitbit Versa went unresponsive after updating it. However, I'm glad to hear that our Support team replaced it and you will be back on track soon.

 

I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

 

Don't hesitate to get back if you need further assistance with your new Fitbit device and I'll be happy to assist you.

 

See you around.

JuanJo | Community Moderator

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