Versa order in Australia delayed.

[GeorgieH]

To anyone that is from Australia that has pre ordered the Versa, has your card been charged or have you been given a shipment date yet?

Moderator Edit: Clarified Subject.

[DoctorWkt]

I pre-ordered mine from the Good Guys. They have charged me already. The release date is the 16th of April, but I don't know how soon after this date I'll receive it.

[LostScientist42]

I sent in a query because of the radio silence. I was told that it wouldn't be shipped until the 13th of April. I don't think I'll be seeing mine on the 16th of April.

[cactusjack]

I ordered directly from Fitbit. No charge to my card as yet I am hoping it ships this week. Would be annoyed if it came after the retail release

[cactusjack]

Tonight I noticed that the "pre order" status has disappeard from my order page

[LostScientist42]

You're lucky.

No change on my order status. Still very much in the pre-order stage.

[cactusjack]

Ive had the full price charged to my CC but no shipping notice as yet

[LostScientist42]

I've sent emails to Fitbit asking about shipping date and when my credit card will be charged. I'm just getting an automated response. 

I'm close to cancelling my order entirely. These are not difficult questions to answer.

[CazLol]

The support team today informed me that they were not expecting to receive stock (lilac/rose gold) until the 20th. 

[LostScientist42]

I have been told the one that I ordered is expected to arrive on the 13th of April and the credit card won't be charged until stock has been confirmed, (arrived in the country).

[SunsetRunner]

Got Charged yesterday and a notification that it has been shipped with AusPost. Checking Aus Post tough it only states that it has shipping details atm.

[LostScientist42]

I haven't been charged on the credit card and the Versa is still on pre-order. Still no ETA.

The local JB-HIFI had some in stock on Friday. What is the point of pre-order directly from Fitbit when retailers get the stock before you?

I'm about to cancel my pre-order.

[meganjane]

I picked up mine yesterday.  JB HIFI AND Harvey Norman have them in stock.  A little strange (and disappointing) if Fitbit don’t get them out to you before the stores get them?!

[LostScientist42]

I've cancelled my pre-order with Fitbit after no one could confirm a shipping date. The local JB HiFi and Harvey Norman stores have been much more informative and helpful. They also mentioned a lack of information from Fitbit regarding shipping and stock.

[meganjane]

Ok that’s good. Enjoy it!!

Megan Slimmon
Seedthree Photography

Moderator Edit: Removed Personal Information.

[MarcoGFitbit]

Hello everyone, I hope you're having a great day. 

We're sorry for the delay in shipping your Fitbit order. Our team is working as fast as possible to get your order out to you and they will send a confirmation email as soon as your product has shipped. 

I appreciate your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[slong-au]

Do you have an approximate timeframe for shipping from the Aus fitbit store?

[slong-au]

Is the Fitbit store actively shipping to customers now, or are you still waiting for stock as well?

[meganjane]

I ended up not waiting for fitbit and getting it from JBhifi. It was out on Friday 14/04 both JB and Harvey Norman! I’m amazed Fitbit are still waiting? You’d expect them to deliver stock to their customers and any leftovers give to other stores etc?!

Megan Slimmon
Seedthree Photography
m. 0438 298 853
e. seedthree@me.com
www.seedthree.com.au
www.facebook.com/seedthree

[LostScientist42]

I went with the Rose Gold Peach Band. I wasn't going to wait endlessly for the limited edition rose gold just for a lavender woven band. A couple of hiccups with the sleep function but that's turned out to be app related. Notifications not getting through to me when my phone is silent is annoying but that's related to the app and not the Versa. The Fitbit gurus seem to be well aware of that one now and hopefully an update is coming forth. It was a little tricky uploading songs to it but once those hurdles were cleared, it took several hours for the upload. Hoping they fix that with a firmware update. Other than those issues it's been good.

Still flabbergasted and appalled at Fitbit not being able to meet customers' orders placed directly with them.