I noticed my Versa's screen had separated today.
When I arrived home, I immediately contacted Fitbit Support, and they notified me that the warranty had ended 29 days ago and nothing can be done except receiving a "discount" code to purchase a new watch from Fitbit's online store, where the prices are overpriced compared to brick-and-mortar stores. The support agent told me that support policies have been tightened, and thus nothing can be done.
Normally I am understanding if a product has failed well out of the warranty, however in this case it seems like an issue that can be easily resolved by a supervisor or manager.
I've been a loyal Fitbit customer, recommending Fitbit to friends and family for years, putting up with the regular Fitbit issues such as bad quality Fitbit bands snapping when I've never had that issue on even cheap Casio watches in the past. A screen separating due to the glue that holds the screen to the watch housing seems like a quality issue to me. This experience has really made me question Fitbit's commitment to the customer, in addition to Fitbit's quality issues.
Not sure what to do at this point, as the Versa is useless due to the screen dangling from the ribbon cable. Does anyone have any suggestions?
