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Versa over heated then died after shower

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‎12-07-2018 12:09 - last edited on ‎12-08-2018 09:14 by Fitbit Moderator

‎12-07-2018 12:09 - last edited on ‎12-08-2018 09:14 by Fitbit Moderator

Hi can anyone help or has this happened to anyone I have previously showered most the time with the versa, have been swimming with the versa with no problems at all but tonight I had a shower and dried it as usual after then noticed that it overheated got really hot that I had to take it off and then the screen started glitching then going blank then when I press the home button it would come back on remain hot. But then would turn off again and has not turn back on since it was fully charged before all this had happened.

 

 

Moderator edit: format

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‎12-07-2018 18:11

‎12-07-2018 18:11

@Tasious89-   that sounds like the end of it! I take it that water must have come inside and shorted the battery. If it is under warranty you can get a new one.

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‎12-07-2018 18:11

‎12-07-2018 18:11

@Tasious89-   that sounds like the end of it! I take it that water must have come inside and shorted the battery. If it is under warranty you can get a new one.

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‎12-08-2018 00:42

In response to lenny4d

‎12-08-2018 00:42

Ok many thanks for the reply. Good thing i got insurance. So much for water resistant.

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‎12-08-2018 09:12

In response to Tasious89-

‎12-08-2018 09:12

@Tasious89- It's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa started to get overheated. Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You should receive an email from them soon.

 

@lenny4d Thank you so much for your help and contribution!

 

I'll be around if you have any doubts! Smiley Happy

JuanJo | Community Moderator

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‎06-20-2020 02:53

In response to JuanJoFitbit

‎06-20-2020 02:53

Hi USERNAME,

I wanted to let you know that I've removed one of your recent posts (quoted below), as it is in violation of our Community Guidelines.

REMOVED_TEXT

Please keep these guidelines in mind when you visit the Fitbit Community, and thank you for helping us to keep these forums as a welcoming and constructive place for all members.

YOUR_NAME
Fitbit Community Moderator 

 

 

The same happened to me. After a hot shower it turned black and then 0% battery etc. 

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