Versa overheated and died

[blanchettej4]

Has anyone else experienced this? I got shocked and my versa got super hot so I took it off and shut it down. The green heart rate light stayed on steady and after 2 minutes finally shut off. When I put it on the charger it was 0% charged, when it had just been 80%. I'm glad this happened while I was awake and not asleep- it could have resulted in a bad burn...it was definitely hot to the touch.  When it finally charged it worked for less than an hour and died again. 

Thankfully, the customer service person I chatted with is honoring the warranty and I'm sending it back tomorrow for a replacement. First time in years since buying the original that I've had to use customer service and I need to give them a shout out for their prompt attention to this, and willingness to honor the warranty. 

[LiliyaFitbit]

Welcome to the Fitbit Community @blanchettej4.

I appreciate your participation in the Forums and sharing the details of your experience with Fitbit Versa which got hot to touch and stopped working. This isn’t normal and I am glad to hear that you've had a great experience with Customer Support and now you'll receive a replacement. Thanks so much for sharing your feedback as it's really important to us. Our team is always working on improving our devices and user experiences. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Don't hesitate to get back if you have any questions!