help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa quit giving me sleep detail or ratings

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-29-2020 05:20 - last edited on ‎05-13-2020 10:08 by Fitbit Moderator

‎04-29-2020 05:20 - last edited on ‎05-13-2020 10:08 by Fitbit Moderator

Since the last firmware update around 4/20/20 my Versa quit recording detail sleep activity, Has anyone else noticed this or other issues with there Versa after the latest firmware upgrade?

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-13-2020 10:07

‎05-13-2020 10:07

Hi @TAX9II, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

I'd like to follow up and help you with your Fitbit Versa since it stopped tracking your sleep.

 

Please restart your Fitbit Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your Versa for the next 48 hours and see if it tracks your sleep during your sleep time.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes