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Versa quit tracking sleep and stopped receiving notifications

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Why did my versa quit notifying me of phone calls and quit tracing my sleep. I’ve updated, turned it off and on but nothing works. Any ideas?

 

 

Moderator edit: updated subject for clarity

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Hi @Susan8182, welcome to our Fitbit Community. I totally understand how you feel about the notifications and sleep tracking issues that your Fitbit Versa has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains a restart process, which is also helpful for the sleep tracking issue. After trying these steps, including the restart process, check out this help page, which explains how your Fitbit device tracks your sleep data.

Finally, monitor your watch during the next 24 hours and see if it tracks your sleep data and receives notifications properly.

Keep me posted on the outcome.

JuanJo | Community Moderator

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