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Versa quit working after 3rd time swimming

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‎06-10-2019 09:56 - last edited on ‎06-12-2019 07:18 by Fitbit Moderator

‎06-10-2019 09:56 - last edited on ‎06-12-2019 07:18 by Fitbit Moderator

 My Fitbit versa stopped working after my third time swimming in it.  While in the water the screen started flashing and vibrating and none of my buttons work.  I have talked to customer service and they were overly willing to send me a replacement.  I presume this is a long-standing issue and that I will just keep getting replacements if it continues to happen.  Has anybody gotten a full refund to allow them to purchase another brand because of the waterproof issues?

 

 

Moderator edit: updated subject for clarity

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‎06-12-2019 07:32 - last edited on ‎06-17-2025 09:16 by Fitbit Moderator

‎06-12-2019 07:32 - last edited on ‎06-17-2025 09:16 by Fitbit Moderator

@Spurringi Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my response.

Let me help you with your inquiries. This is not expected as you should be able to swim with your Versa. Still if you have any issues please contact our Support team like you did it this time. Additionally you can read the Returns and Warranty article for any refund inquiries.

Let me know how it goes.

Alvaro | Community Moderator

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