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Versa quit working the day after my swim

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‎08-01-2019 00:46 - last edited on ‎08-01-2019 09:24 by Fitbit Moderator

‎08-01-2019 00:46 - last edited on ‎08-01-2019 09:24 by Fitbit Moderator

I went swimming Tuesday and my fitbit was working fine. However, yesterday I could not swipe at all but the clock was working and the buttons were working. I tried to reset it a few times and then the screen went completely funny and today it doesn't turn on at all, even after I have charged it.

 

I was a big fan of fitbits but this is getting ridiculous. My original Versa was replaced last year and now it is broken again. Every single Fitbit I've ever had has been replaced due to it being faulty. These products are not cheap and so I would expect them to last but mine rarely reach their 2nd birthday before needing to either be replaced by Fitbit or me having to buy an new one....

 

Please help.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎08-01-2019 00:57

‎08-01-2019 00:57

Hi @NancyQuinlan I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

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‎08-01-2019 09:23

In response to NellyG

‎08-01-2019 09:23

@NancyQuinlan welcome to our Fitbit Community! Regarding the display and charging issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that they took care of your case and a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Thank you for your help @NellyG!

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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