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Versa "Unlock with your phone" error message

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‎07-24-2019 12:42 - last edited on ‎07-25-2019 07:40 by Fitbit Moderator

‎07-24-2019 12:42 - last edited on ‎07-25-2019 07:40 by Fitbit Moderator

Error message unlock with your phone has popped up. Can't access versa or change pin through phone as screen with pin number is not showing - only screen showing is - unlock with your phone. have uninstalled app from my phone and reinstalled but again I need to access Versa to set it up. Tried resetting with the buttons but no joy.

 

 

Moderator edit: format

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4 REPLIES 4

‎07-25-2019 07:39

‎07-25-2019 07:39

@SunsetRunner welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it asks you to unlock it with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please follow the steps that shared my friend Ricardo in this post in order to unlock it from your phone.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-25-2019 12:33

In response to JuanJoFitbit

‎07-25-2019 12:33

Unfortunately, I uninstalled the fitbit app and when I try to set it up again I am unable to see the pin number on the fitbit as the screen still says "Unlock with your phone".

Also, I am unable to factory reset it with the fitbit button combinations suggested - I have tried every variation (dozens of times) of resetting via the buttons but can't do it.

So, I have a fitbit Versa which I cannot use. I need to reset it to factory settings. This should be an easy thing to do - HELP.

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‎07-25-2019 13:50

In response to SunsetRunner

‎07-25-2019 13:50

I am having the same problem. Fit bit are sending me a new one out but surely there should be a solution. What an absolute waste of a working watch

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‎07-25-2019 14:17

In response to SunsetRunner

‎07-25-2019 14:17

@SunsetRunner wrote:

Unfortunately, I uninstalled the fitbit app and when I try to set it up again I am unable to see the pin number on the fitbit as the screen still says "Unlock with your phone".

Also, I am unable to factory reset it with the fitbit button combinations suggested - I have tried every variation (dozens of times) of resetting via the buttons but can't do it.

So, I have a fitbit Versa which I cannot use. I need to reset it to factory settings. This should be an easy thing to do - HELP.


I am having the same problem. Fit bit are sending me a new one out but surely there should be a solution. What an absolute waste of a working watch

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0 Votes