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Versa randomly went off, won't turn back on

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‎04-11-2020 09:43

‎04-11-2020 09:43

I've been using my Versa for about 1.5 years. Last night it just randomly went off while I was wearing it. I have read everything on how to restart it and nothing has worked. It's seems to be dead. The battery was at around 80% when it just went dark.

 

I have used the charger, done the reset, deleted the app, reinstalled, attempted to re-pair, pretty much everything that has been suggested. There's been no reaction or response. 

 

I see there's a firmware update. Might that have something to do with it? Again, I can't do the update because it won't go on. Not sure what's left to do as I can't seem to just email anyone directly about this so to the forums I go. 

 

My mobile syncing device is a LG V30+.

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102 REPLIES 102

‎04-15-2020 00:35

In response to Amo36

‎04-15-2020 00:35

Mine did the same as everyone else,

SOMETHING is terribly wrong

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0 Votes

‎04-15-2020 03:11

In response to Hannah05

‎04-15-2020 03:11

They've just replaced mine for me but it's still under warranty. Hopefully
they will sort it out soon because it seems very odd to me that they would
all just stop working regardless of the age of them!
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‎04-15-2020 04:57

‎04-15-2020 04:57

I would recommend that going forward, people just stay away from the smartwatches from Fitbit. It seems there was a real material defect with it that didn't kick in until months after its first use. 

 

The amount of people posting on this thread even took me by surprise. Mine was a gift (and yes, the person who got it for me wasn't happy), which is why I decided to buy a Lite version. I might just cancel the order because more posts keep coming up.

 

I'll look into the Inspire HR. Hopefully that doesn't have issues. I had a Flex and it still works so maybe the issue is their smartwatches just aren't well made.

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