Versa reading heart rate when not worn

[Ellen.1]

I had my Versa watch laying on the bathroom bench for about 9 hours. In those hours, apparently, my heart rate was about 75 bpm the whole time... how did this happen? Did i do something, or is there something wrong with my Versa? How to make sure it doesnt read a heart rate that is not there?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Forums, @Ellen.1.

Thank you for your participation in the Forums and sharing that your Fitbit Versa tracked heart rate when you didn't wear it. I understand your concern and appreciate your efforts to resolve this. I recommend doing the following:

• Switch heart rate setting to off and sync (Open the Settings app, and find Heart Rate)
• Switch heart rate setting to On and sync.
• Restart your watch by following the steps from this help article: How do I restart my Fitbit device?

You can find more information about tracking heart rate here. 

I'll be around if you need further help!

[kellyusagi]

I also have this issue and I have noticed it since day 1, that the heartrate monitor will read a heartbeat even when lying on a table by itself. Because it was fresh out of the box and already having this issue I don't think it those solutions would work, it seems to be either a hardware or software issue with the versa.

[LiliyaFitbit]

Welcome to the Fitbit Community, @kellyusagi. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that you're experiencing the same issue. I understand your concern and would like to confirm if the watch hasn't been worn for at least a minute before checking the heart rate? Do you still experience this issue after following the steps provided in this post? 

I'll be around. 

[LnS2001]

I also observed this issue. To solve this problem when not wearing the Fitbit Versa I have the face of the watch facing down and the back of the watch facing up.

[LiliyaFitbit]

It's nice to see you around @LnS2001. 

Thank you for joining the conversation and sharing your solution. I really appreciate your time and efforts to help other users. 

Keep on visiting the forums! 

[kellyusagi]

Tried it to no avail, but it's ok, connection issues bother me more than the heartrate monitor. Thx though for sharing

[LiliyaFitbit]

Thank you for your reply, @kellyusagi. I am sorry for the delayed response.

I understand that you're more concerned about the connection issues. I will be glad to investigate if you provide the additional details. If you're experiencing any difficulty with syncing, I recommend trying the steps from this help article: Why won't my Fitbit device sync?

Let me know if you have any questions.