Versa reboot in the middle of workout

[jeannot18]

As the title says, this has happened a few times now. I thought that maybe was i was doing some movements my wrist was pushing the button, but not it's not. Changed the face just in case it was  a problem with it. The watch just reboot, it keeps my workout progress though but it's annoying when it happens. Any ideas? Thank you

J

[lost4now]

Happened to me too this morning.  Really happens pretty often but usually I'm vigilant about looking at the screen to catch it.  Not today - got to the end of my hour workout only to discover the black screen.  It logged most of the length of my workout in the app, but not the 5K-something steps & 300-something calories burned.  I do the same workouts regularly, and I work out every day.  Reached out to support & I can't even get them to do a one time adjustment for me.

Their answer is my software was out of date.  I finally found this on the app but why don't they send notifications or emails about this?  Anyway, just to be safe, keep an eye on your fitbit while exercising.  I don't trust it.

[jeannot18]

Thanks for the reply, how did you update the software on your watch? When was that exactly? Thanks

J

[lost4now]

I went into the app & clicked on my device.  That's where it told me to update - I would have thought I'd get some kind of notification or email or something, it wasn't super obvious.  Hope that helps!

[SarahElizabeth7]

I am having the same problem unfortunately. 😞 Almost always turns off during a workout. I too thought it was something I did or if I hit it, but now it's turning off multiple times a day randomly. Sounds like lots of others are having similar problems. My firmware is up to date. Not sure what's going on. I only got my Versa in December. 

[jeannot18]

Thanks for the reply but my firmware seems to be up to date.Maybe it's just a bug, I was given the watch (no new) so I can't really complained. The good thing is that it saves the data up to the time it reboots and as I have my music on the watch, the music stops too, so that is my queue to know it is happening. Yes annoying when you are right into a workout, as you have to stop and restart everything, but maybe Fitbit will come with a fix in the next update

J

[Whispey1234]

Mine has been doing that, too. It happened a week after I updated. Now, its just a brick. Fitbit basically said Im out of luck bc Im out of warranty. They offered me a 25% off coupon, which is what the normal sale price is. 

[jeannot18]

Sugar, that's sucks

[jeannot18]

Update: I found out that the fitbit will stop when a particular song was being played. Since i have removed the song from the playlist, it has not stopped once. Strange but hopefully it may help somebody else

J