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Versa recorded a Walk as Outdoor bike

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‎07-31-2018 12:32 - last edited on ‎08-01-2018 08:30 by Moderator Alum

‎07-31-2018 12:32 - last edited on ‎08-01-2018 08:30 by Moderator Alum

Hi,

My Versa is tracking all the recent walks I've done as outdoor bike activities. And then when I try to change it to walk it doesn't save the change. Not sure this is a bug or actually an actual issue with the system.

 

Could anyone support me on this?

 

Thanks,

Helder

 

Moderator Edit: Clarified Subject.

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‎08-01-2018 08:40

‎08-01-2018 08:40

Hello @helderfilipov, I hope you're doing well, thanks for joining the Fitbit Community. Smiley Happy

 

I appreciate you have brought this to my attention. Please note that ouur engineering team is currently investigating this issue. 

In the meantime, I'd like to suggest to start the Walking activity from your Versa by tapping on the "Exercise" app, turning off or adjusting SmartTrack settings for outdoor biking. For more information about adjusting SmartTrack settings, please see the following article: What should I know about SmartTrack


Now, as you mentioned you've tried to categorize the activities as "Walk" but the changes are not being saved, please force-quit the app on your phone, open it and try to categorize them again. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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2 REPLIES 2

‎08-01-2018 08:40

‎08-01-2018 08:40

Hello @helderfilipov, I hope you're doing well, thanks for joining the Fitbit Community. Smiley Happy

 

I appreciate you have brought this to my attention. Please note that ouur engineering team is currently investigating this issue. 

In the meantime, I'd like to suggest to start the Walking activity from your Versa by tapping on the "Exercise" app, turning off or adjusting SmartTrack settings for outdoor biking. For more information about adjusting SmartTrack settings, please see the following article: What should I know about SmartTrack


Now, as you mentioned you've tried to categorize the activities as "Walk" but the changes are not being saved, please force-quit the app on your phone, open it and try to categorize them again. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎08-03-2019 17:35

In response to MarcoGFitbit

‎08-03-2019 17:35

There should be a way to just click on "bike" and change it to "walk" manually.

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