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Versa recorded excessive stairsclimbed

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‎08-26-2020 13:05 - last edited on ‎09-09-2020 06:20 by Fitbit Moderator

‎08-26-2020 13:05 - last edited on ‎09-09-2020 06:20 by Fitbit Moderator

My fitbit versa has started recording stairs when I haven't done any.  One day recently it listed  300.  Today so far it has me at 43 and I haven't been out of my house and did not go into the basement either.

 

 

Moderator edit: updated subject for clarity

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‎09-09-2020 06:19

‎09-09-2020 06:19

Hi @SKsun, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa has tracked a high amount of floors lately, even when you haven't been out of your house.

 

I'd like you to restart your Versa as described in this help article. After this, check out this help page, which explains why your Fitbit device may track extra floors.

 

Finally, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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