help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa recording inaccurate heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-24-2018 07:16 - last edited on ‎06-25-2018 09:18 by Moderator Alum

‎06-24-2018 07:16 - last edited on ‎06-25-2018 09:18 by Moderator Alum

I am very disappointed. As advertised I went for a swim with my Versa, a few hours after swimming I noticed my BPM was inaccurate and also goes in and out. This is my first Fitbit and was very excited and the month that I’ve had it everything was working great and loved everything about it. Has anyone else ever had this problem after going for a swim with your Fitbit?

 

 

Moderator edit: subject for clarity

Best Answer
1 REPLY 1

‎06-25-2018 09:19

‎06-25-2018 09:19

A warm welcome to the Community @XtinaK.

 

I am sorry to hear about the accuracy issue you are experiencing. I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes