Versa records my 250 steps during the day, but when I look in history all set at 0

[SunsetRunner]

My Fitbit Versa records my 250 steps during the day absolutely correctly, but when I look in history on the Fitbit app they are all set at 0!

[N8teGee]

Hi @SunsetRunner, welcome to the community.

Can you confirm that your Versa is syncing with your phone? I assume you can see your total number of steps and they match with what your watch says?

[SunsetRunner]

Yes, I can confirm my watch is synced with phone - total number of steps match.

[N8teGee · Accepted solution]

Ok the first thing I would try would be to uninstall the fitbit app from your phone and reinstall it again. If you are using Android you could first try clearing the fitbit apps cache before attempting the uninstall.

See if that makes any difference.

[SunsetRunner]

Great, clearing the cache seems to have done it - no need to uninstall.

Thanks very much.

[N8teGee]

Excellent, glad to hear your issue has been resolved. 

Feel free to browse the community and discussions, the Lifestyle discussion forums are a great place to start and meet fellow like minded fitbit users. Look forward to seeing you around