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Versa red light isn't turning off

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‎07-30-2021 14:55 - last edited on ‎07-30-2021 21:08 by Fitbit Moderator

‎07-30-2021 14:55 - last edited on ‎07-30-2021 21:08 by Fitbit Moderator

Does anyone else have the issue with the red light not turning off? I've factory reset and restarted my device multiple times and have the same results. Could someone please assist?

 

 

 

Moderator edit: subject for clarity

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‎07-30-2021 21:12 - edited ‎07-30-2021 21:15

‎07-30-2021 21:12 - edited ‎07-30-2021 21:15

Hello @Positivegoals. Welcome to the community forums! 

 

Thank you for the information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that if the red light is still on, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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