Versa red light stays on after last firmware update

[Jwzz]

Versa's back red light stays on after last firmware update

Tried to restart, shutdown & factory reset, but the light stays on still

So is the watch dead?

[MarciM]

Hi @Jwzz 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. Can you please tell me more about what is happening so I can help you find a solution. For example, is it still tracking your steps, heart rate and keeping accurate time? 

The more information you can provide the better. 

[Jwzz]

Hi @MarciM 

Yes, I believe the watch is functioning normally.

Steps & heart rate seems accurate

Time is accurate

But battery is draining out very fast. It can't last half a day now.

I wonder if the Active Zone function is causing the red light problem.

[MarciM]

I know you said you already tried a restart and a factory reset, but would you mind trying several restarts in a row. Hold down the button 10+ seconds until you see the Fitbit logo, let it fully restart and then do it again and once more. It the issue persists, I would suggest contacting customer support HERE. 

Fingers crossed the multiple restarts does the trick.