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Versa reminders to move hours don't show correctly on app

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‎06-03-2019 11:04 - last edited on ‎06-04-2019 06:33 by Fitbit Moderator

‎06-03-2019 11:04 - last edited on ‎06-04-2019 06:33 by Fitbit Moderator

The last couple of days, the hours I move doesn’t match in the app what my watch says. Even now my watch says I’ve moved every hour today but he app says only a few. 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-04-2019 06:38

‎06-04-2019 06:38

@rdolan99 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your reminders to move hours. Try restarting your Versa. After this log out from the app, restart your phone and log back in. Finally sync them again and see how they behave.

 

Let me know how it goes.

Alvaro | Community Moderator

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‎06-04-2019 12:03

In response to AlvaroFitbit

‎06-04-2019 12:03

Hi! I did that and nothing changed. 

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‎06-06-2019 08:07

In response to AlvaroFitbit

‎06-06-2019 08:07

I even unsynced the verse and no change. 

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