05-03-2019 19:55 - last edited on 05-05-2019 08:55 by MarcoGFitbit
05-03-2019 19:55 - last edited on 05-05-2019 08:55 by MarcoGFitbit
My versa will sync fine during the day, but after midnight it resets all the data to zero except the calories on the phone app. On the versa bar graph screen I can still see the data correctly graphed.
Moderator Edit: Clarified Subject.
05-05-2019 08:59
05-05-2019 08:59
Hello @Fit12344321 thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate your participation in the Forums and for sharing your experience with us. Please note that your Fitbit device will always reset at midnight and will start counting calories burned, steps, distance, active minutes and other information again at the start of a new day. This is intended so you can track your activity daily and it doesn't mean the information has been deleted as your device can store detailed information for up 7 days.
I would like to suggest you to sync your Versa at least once a day so the information gets transferred to your account but even if you haven't synced in a few days, once you do, you will be able to see the information from previous days if you tap on each tile individually. Keep in mind that this information gets stored in our servers and not in your phone so you won't lose it even if you change phones.
Thanks for sharing your inquiry, if there's anything else we can do for you, please feel free to reply.