Versa restarts by itself and and display unresponsive

[erice2010]

For the past 2-3 weeks, my Fitbit Versa intermittently restarts itself. Then, when I try to swipe to either see notifications or change settings, it won’t work unless I reset it manually. I thought it was a software issue, but everything is up to date. I’ve even factory reset it three times and it still does the same thing. Is anyone else experiencing this?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @erice2010, due to the recent events, I apologize for the delayed response. However, I'd like to welcome you to our Fitbit Community.

I would like to follow up and help you with your Fitbit Versa since it restarts by itself and the display became unresponsive. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let us know how the factory reset was performed. Was it done on your device by going to the Settings app > About > Factory Reset or Clear User Data?

Looking forward to your response.

[erice2010]

Yes,

I selected "factory reset" using that method 5+ times.

[JuanJoFitbit]

Hi @erice2010, thank you for getting back.

I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please reply to their email in case more assistance is needed.

I'll also be around if any question arises.