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Versa's 15k steps just disappeared

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‎04-23-2020 22:48 - last edited on ‎05-12-2020 11:07 by Fitbit Moderator

‎04-23-2020 22:48 - last edited on ‎05-12-2020 11:07 by Fitbit Moderator

Yesterday I remember looking at my watch and seeing 15k before I head to bed. Waking up this morning I synced the app and it only shows 734!!!

 

So disappointing !

 

Edit: the steps suddenly came back after rebooting device and versa, weird and discouraging phenomenon.

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 11:06

‎05-12-2020 11:06

Hi @Shushbang, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'm sorry to hear that the amount of steps didn't sync completely. It's great news that they synced after you restarted the unit. I believed it was a little glitch in the Fitbit itself. Nevertheless, don't hesitate to get back if the issue happens again and I'll be happy to follow up.

 

See you around and please stay safe.

JuanJo | Community Moderator

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