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Versa's Screen is not Turning On

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‎06-05-2019 16:15 - last edited on ‎06-06-2019 07:17 by Fitbit Moderator

‎06-05-2019 16:15 - last edited on ‎06-06-2019 07:17 by Fitbit Moderator

Hi my fitbit versa screen has gone black can anyone advise 

 

 

Moderator edit: Clarified subject & Labels

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‎06-06-2019 07:16

‎06-06-2019 07:16

Hello @Tracylucy.

 

Thanks for bringing this up. Let me help you with your Versa.

 

I will be moving this thread to the Versa board as I think it is better suited for the thread.

 

The very first thing I'd like to recommend that you try to restart your Versa. That will help so that the screen starts working.

 

In the meantime I'd like to ask you some questions:

  • Do you get the HR lights turning on? These would be the ones on the bottom of the Fitbit.
  • Does the display turn on when you connect the Fitbit into the charging cable?
  • Is the Fitbit syncing even if the screen doesn't turn on?

I look forward to your reply. Keep me posted on how it goes.

Lanuza | Community Moderator

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