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Versa's active minutes not updating

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‎02-10-2020 06:44 - last edited on ‎02-11-2020 06:26 by Fitbit Moderator

‎02-10-2020 06:44 - last edited on ‎02-11-2020 06:26 by Fitbit Moderator

Anyone else have this issue? Help!

 

 

Moderator edit: updated subject for clarity

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‎02-11-2020 06:26

‎02-11-2020 06:26

@teeach99, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the active minutes are not updating.

 

Please restart your Versa as described in this help article. After this, check out this help page which explains how your active minutes are earned. Finally, monitor your watch and see if your active minutes get updated.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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