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Versa's active minutes stopped syncing accurately

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‎07-29-2020 13:58 - last edited on ‎08-03-2020 06:18 by Fitbit Moderator

‎07-29-2020 13:58 - last edited on ‎08-03-2020 06:18 by Fitbit Moderator

My Versa recorded my active minutes (130) for 5 miles walk this morning but did not record anything for my 16.62 mile bike ride this afternoon, the same one I did yesterday, at same pace which recorded 103 active minutes. Why is there such a syncing issue lately!

 

 

Moderator edit: updated subject for clarity

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‎08-03-2020 06:17

‎08-03-2020 06:17

Hi @DMK1111, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not syncing the correct amount of active minutes. I totally understand how you feel about this.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks active minutes. Finally, monitor your watch during your next workouts and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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