Versa's battery died

[Mcbike]

I purchased a  new versa fitbit on August 29,2018.  The battery seemed a bit weak at first and now its completely dead.  It cannot even be revived by charging it. Does anyone know how I can get my money back.  I purchased it though Amazon?

Mary

Moderator edit: updated subject for clarity. 

[NellyG]

If you purchased through Amazon whether you get your money back or not depends on their refund policy. You should be able to get a replacement if you can't get a refund through Amazon, either via Amazon or via Fitbit Support (link in my signature)

Have you tried restarting it several times to see if that revives it?  Restart your tracker

[AndreaFitbit]

Welcome to the Fitbit Community @Mcbike. I'll be glad to assist you with your Fitbit Versa inquiry.

As @NellyG mentioned, returning or refund depends on Amazon's policies. 

In order to correct this error could you please follow these steps:

•  Clean the charging contacts using the instructions in How do I clean my tracker?
• If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.
• Check the alignment and try reconnecting your tracker to the charging cable. For illustrations and tips on how to know if the connection is secure, see How do I charge my tracker?
• You can also try what @NellyG advised.

Please let me know how it goes. 

[Mcbike]

Thank you very much. I contacted Fitbit and should receive my replacement versa on Friday. That’s not bad. Thanks

Sent from my iPhone

[AndreaFitbit]

It's been my pleasure @Mcbike. I'm glad you're receiving a replacement soon.

Keep on visiting the forums.