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Versa's battery doesn't charge

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‎12-29-2020 23:18 - last edited on ‎12-30-2020 05:49 by Fitbit Moderator

‎12-29-2020 23:18 - last edited on ‎12-30-2020 05:49 by Fitbit Moderator

Hi. I can't charge my fitbit and it has depleted to 0%. I have tried having it plugged in for 30 minutes (including different power sources, that work well to charge my phone). I have also tried resetting by pressing all 3 buttons. Nothing makes it work. I have to say the device is very high maintenance for something that is supposed to make your life easier. All I have had since opening the pack is hours wasted on technical issue. Such a pity how an amazing concept is mired by poor execution.

 

 

Moderator edit: updated subject for clarity

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‎12-30-2020 05:48 - last edited on ‎02-12-2025 11:43 by Fitbit Moderator

‎12-30-2020 05:48 - last edited on ‎02-12-2025 11:43 by Fitbit Moderator

Hi @divgrajan, welcome to our Fitbit Community. I totally understand how you feel about the charging issue that your Fitbit Versa has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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